Terms of Service

1. Agreement and parties

These Terms of Service (“Terms”) are a binding agreement between the business entity opening a Profitru workspace (“you”, “Customer”, “Tenant”) and Profitru, the provider of the cloud software at profitru.app and related sites (profitru.com, profitru.in) (“Profitru”, “we”, “us”). Profitru operates in India. For the current registered legal entity name and office address, email legal@profitru.com.

By ticking the acceptance box at signup, creating an account, or using the Service after notice of these Terms, you confirm that you are authorised to bind the Customer and that you have read these Terms, the Privacy Policy, the Cookie Policy, and the Acceptable Use Policy.

Document version 2026-09-12.

2. The Service

Profitru is business software for multi-channel commerce operations. Features may include catalogue and inventory, dispatch and returns, profit and settlement views, procurement, marketplace connectors, reporting, and related tools described in your plan.

We may add, change, or withdraw features, including beta or “labs” tools, with or without notice. Beta features are provided as-is and may be inaccurate or incomplete.

The Service is offered to businesses. It is not a consumer social network. You must be at least 18 years old and able to form a contract under Indian law.

3. Accounts, workspaces, and security

Each Tenant workspace is intended for one organisation. You are responsible for all activity under your users’ logins, API keys, invite links, and connected marketplace accounts.

Keep credentials confidential. Use role-based access for staff. Notify support@profitru.com promptly if you suspect unauthorised access.

You must provide accurate business contact details. We may suspend accounts that we reasonably believe are fraudulent, abusive, or created to evade a prior block.

4. Your data and marketplace connections

You retain rights in the business data you submit (products, orders, invoices, warehouse records, and similar “Customer Data”). You grant Profitru a limited licence to host, process, display, and transmit Customer Data solely to provide, secure, and improve the Service and to comply with law.

If you connect Amazon, Flipkart, Shopify, eBay, or other platforms, you authorise us to access those APIs using credentials you supply. You must have the legal right to grant that access. Marketplace terms remain between you and that marketplace. We are not those marketplaces and do not guarantee their uptime, data quality, or payouts.

You are responsible for the lawfulness of Customer Data (including GST, invoicing, product claims, and marketplace listings). Profitru does not provide legal, tax, or accounting advice. Figures in the product are operational estimates based on the data and mappings you configure.

5. Acceptable use

You must comply with the Acceptable Use Policy and with applicable law, including Indian law and the rules of any marketplace you connect. We may suspend or terminate access for material breach, security risk, non-payment, or legal requirement.

6. Plans, trial, fees, and taxes

New Tenants may receive a time-limited trial as described at signup or in-app. When the trial ends, continued use requires a paid plan unless we agree otherwise in writing.

Fees, billing cycle, and add-ons are shown at checkout or on your subscription page. Payments are processed by our payment partner (currently Razorpay). You authorise charges for the selected plan and applicable GST or other taxes.

Unless a separate sales-and-returns or recurring-payment policy says otherwise, subscription fees are non-refundable for unused time except where Indian consumer or contract law requires a refund. You can cancel auto-renewal in the product or by emailing billing@profitru.com; access continues until the end of the paid period unless we terminate for cause.

7. Intellectual property

Profitru and its licensors own the Service, software, documentation, trademarks, and look-and-feel. These Terms do not transfer ownership to you. You may not copy, reverse engineer (except where law cannot be waived), resell, or build a competing product by systematically extracting the Service.

Feedback you send may be used by us without restriction.

8. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only for performing this agreement, except information that is public, independently developed, or required to be disclosed by law (with notice where legally permitted).

9. Privacy, cookies, and communications

Personal data is handled as described in the Privacy Policy. Session and similar technologies are described in the Cookie Policy. By accepting these Terms you also accept those policies.

We may send transactional messages (OTP, security, billing, service notices) to your account email and phone. Marketing messages, if any, can be opted out where the law requires.

10. AI and automated insights

Forecasts, reorder suggestions, risk scores, chat answers, and similar outputs are decision-support tools. They can be wrong. You must verify operational and financial decisions independently. We are not liable for purchasing, pricing, or dispatch decisions made solely on those outputs.

11. Availability and support

We aim for a reliable Service but do not warrant uninterrupted or error-free operation. Maintenance, force majeure, third-party APIs, and your internet connection can cause downtime. Support is available at support@profitru.com during the hours we publish, unless your order form states a different SLA.

12. Disclaimers

To the maximum extent permitted by Indian law, the Service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that reports will match any marketplace portal or your books of account.

13. Limitation of liability

To the maximum extent permitted by law, Profitru is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for loss of data except where caused by our wilful misconduct.

Our total aggregate liability arising out of the Service in any twelve-month period is limited to the fees you actually paid us for the Service in that period (or, during an unpaid trial, INR 1,000). Nothing in these Terms excludes liability that cannot be limited under applicable law (including fraud).

14. Indemnity

You will defend and indemnify Profitru against claims arising from Customer Data, your marketplace listings or operations, your breach of these Terms or law, or your users’ misuse of the Service.

15. Suspension, termination, and data export

You may stop using the Service at any time. We may suspend or terminate for material breach, non-payment, legal risk, or prolonged inactivity after notice where reasonable.

After termination we may delete Customer Data from production systems after a reasonable retention window, except backups and records we must keep for tax, dispute, or legal reasons. Export tools in the product, if available, should be used before you close the account.

16. Changes to these Terms

We may update these Terms. The version and date appear at the top of this page. Material changes will be notified in-app or by email to the Tenant owner where practical. Continued use after the effective date constitutes acceptance, except that a new Tenant signup must accept the then-current version by checkbox.

17. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory rights you have, courts in India have exclusive jurisdiction. You and we will first try to resolve disputes by writing to legal@profitru.com.

18. Contact

Legal: legal@profitru.com. Support: support@profitru.com. Privacy: privacy@profitru.com. Abuse: abuse@profitru.com. Billing: billing@profitru.com.